As medical costs top financial worries in emerging markets, insurers strive to build more affordable cover, says Geneva Association
ZURICH, 4 December 2025 – Households across emerging markets remain highly exposed to financial shocks despite major advances in digital payments, savings, and credit, according to a new report by the Geneva Association, Insurance as a Core Element of Financial Inclusion in Emerging Economies.
Insurance customers want both Gen AI efficiency and human empathy, finds new Geneva Association report
ZURICH, 20 November 2025 – Generative AI (Gen AI) is transforming how insurance customers interact with their insurers – from researching products and comparing quotes to submitting queries and managing coverage. A new Geneva Association report, Gen AI in the Insurance Customer Journey, provides a global perspective on how customers experience and perceive the increasing use of Gen AI in insurance.
Gen AI Risks for Businesses | Key messages
What new risks are businesses facing as they embrace generative AI – and how can insurance help manage them? This 45-second video distils the key findings from our latest report.
Watch to learn how Gen AI is reshaping the risk landscape.
Call for Papers | Inclusive Insurance
The Geneva Association is pleased to announce a special issue of The Geneva Papers on Risk and Insurance—Issues and Practice (April 2027 issue) on Inclusive Insurance.
Inclusive insurance aims to ensure that underserved individuals, households, and businesses have access to affordable and appropriate risk protection. We welcome empirical, conceptual, and policy-focused papers on innovations, impacts, and challenges in inclusive insurance. Topics of interest include, but are not limited to:
