Obstacles to climate resilience | Fiona Cousins, Arup

On the mitigation side, benefits from reduced carbon emissions need to be monetizable so they can be invested in and included in ESG ratings; on the adaptation side, it needs to be clear what asset managers and insurers are protecting for.

Fiona Cousins, an engineer specialising in sustainable design, participated in an interview with the GA at the 2019 General Assembly in Buenos Aires.

Insurer-Customer Interface in the Digital Age

There are many ways for insurance companies to use digital tools to enhance their relationships with customers. They can, for example, adapt their websites; gather insights to create customised products; and use digital media to make dense documentation more comprehensible.

Professor Shlomo Benartzi of UCLA's Behavioral Decision-making Group elaborates in an interview conducted at the 2019 General Assembly in Buenos Aires

Insurers can leverage behavioral economics to address the protection gap

Applying behavioral economics can help reduce the enormous barrier to people buying insurance – their cognitive biases – that causes the protection gap.

This interview accompanies the research report Underinsurance in Mature Economies: Reasons and remedies. It was conducted on the sidelines of the 46th Annual General Assembly in Buenos Aires.

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